FREE CASE STUDY

Why Most AI Chatbots Fail in Regulated Industries.

How we delivered a complete technology solution for HMRC-recognised tax software — from custom development to AI-powered support with zero hallucinations.

FOR PRODUCT LEADERS IN REGULATED INDUSTRIES

8-page case study

Custom development, AI integration, and a replicable framework for regulated industries

↓ FREE PDF DOWNLOAD

The AI Blueprint for Regulated Industries

Discover the 3 key decisions we made to deliver AI that works where standard chatbots fail.

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90%+

OF CUSTOMER QUERIES AUTOMATED

Zero

HALLUCINATIONS BY DESIGN

100%

DATA SOVEREIGNTY MAINTAINED

PQ Impact delivered a complete product — from custom software to AI support — that changed how we serve our customers.

— TaxNav

HMRC-recognised MTD IT Software

This Case Study Covers:

1

Why standard AI chatbots are too risky for regulated software

What happens when a tax chatbot hallucinates — and why most teams don’t find out until it’s too late.

2

The 3 architectural decisions that eliminated hallucinations

The engineering decisions behind a custom-built solution — not a chatbot platform configuration.

3

How to automate support without growing the team

Why the math works differently when you stop training a general-purpose LLM.

4

A replicable framework for any regulated industry

Why the approach works beyond tax — for finance, healthcare, legal, and compliance software.

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