AI4U · CUSTOMER SERVICE BY EMAIL
AI4U checks every message against an approved knowledge base. It can send a complete, unambiguous answer automatically. If the knowledge is insufficient, it prepares a draft and routes the message to your team.
Gmail + Outlook
No new help desk
Replies in your customer’s language
PQ Impact handles the entire implementation—from the workshop and knowledge base to testing, launch, and ongoing support.
THE AI4U PRINCIPLE
Every email goes through the same check. AI4U never fills gaps with its own assumptions.
1 · CUSTOMER MESSAGE
AI4U reads the question and checks whether it falls within the agreed support scope.
2 · KNOWLEDGE CHECK
The system compares the question with the approved knowledge base and determines whether the answer is complete and unambiguous.
COMPLETE ANSWER
AI4U sends the answer automatically in the agreed tone and the customer’s language.
NO COMPLETE ANSWER
When the knowledge is partial, AI4U prepares a draft. If information is missing or contradictory, it also escalates the case. Nothing is sent automatically.
“Without guessing” means AI4U does not send answers beyond the approved knowledge base. If it cannot find a complete, unambiguous answer, the message goes to your team.
No guessing. No general knowledge. A safe handover exactly when it is needed.
With the full conversation context.
EMAIL INTEGRATION
We can connect the entire inbox or only selected labels, folders, addresses, and categories. Automatic sending works only where it has been approved during testing.
Handle the entire inbox or selected labels and categories.
Handle folders, rules, and agreed message types.
We define the automation scope, tone, languages, notifications, and escalation process during implementation.
BENEFITS AND KNOWLEDGE DEVELOPMENT
AI4U handles repetitive replies while your team stays in control of cases that require a decision.
01
Complete answers can reach customers within minutes, including outside standard business hours.
02
Your team no longer writes the same answers from scratch and can focus on cases that need attention.
03
Answers draw on approved materials, so they stay consistent with your company’s policies.
04
AI4U replies in the language of the message while following the tone and scope agreed during implementation.
KNOWLEDGE LOOP
Once a team member approves and sends an answer, it can be added to the knowledge base. We define the review and approval rules during configuration.
1
AI4U cannot find a complete answer and prepares a draft.
2
A team member completes or corrects the message before sending it.
3
The answer can be added to the knowledge base under the agreed process.
4
When a similar message arrives, AI4U can use the approved answer.
AI4U uses only the sources you choose. Your team can review, update and expand them without changing the rules of customer communication.
Only approved content reaches your customers.
Manage the content the assistant uses in its replies.
WHERE AI4U DELIVERS THE MOST VALUE
The greatest potential lies where a large share of correspondence follows procedures, offers, and repeatable information.
HOSPITALITY
Late check-in, parking, breakfast, amenities, booking policies, payments, and directions.
REAL ESTATE
Property availability, documents, fees, deadlines, reporting procedures, and meeting arrangements.
E-COMMERCE AND SERVICES
Delivery, returns, status updates, service terms, deadlines, and after-sales information—without changing your inbox.
END-TO-END IMPLEMENTATION
A basic scope can typically be launched in around two weeks. Timing depends on the readiness of your materials, the number of categories, and your team’s availability.
01 · WORKSHOP
Together, we identify the message types worth automating and the situations that still require a human decision.
02 · KNOWLEDGE BASE
We define the documents, knowledge owners, categories, and the process for approving and updating materials.
03 · CONFIGURATION
We configure Gmail or Outlook, response tone, languages, notifications, escalations, and the scope of automatic sending.
04 · TESTING AND LAUNCH
We test the scenarios and enable automatic sending only for approved categories. After launch, we provide ongoing support.
PQ IMPACT + AI4U
The PQ Impact team has several years of experience building and implementing solutions based on AI4U technology. We manage the full process: configuration, email integration, knowledge-base preparation, testing, launch, and ongoing support.
From your side, we need participation in the initial workshop and access to the materials that will form the approved knowledge base.
ENGAGEMENT MODEL
We price the implementation based on the scope, number of categories, integrations, and the work required to prepare the solution. The subscription primarily depends on correspondence volume and service configuration.
DATA SECURITY
Customer data is not used to train models. The history of actions and sent answers can be configured and, for sensitive data, disabled at both the model and AI4U levels.
AFTER LAUNCH
We help you expand into new categories, update rules, add knowledge sources, and adapt the automation as your business changes.
AI4U prepares a draft and routes the message to your team. If information is missing or contradictory, it also escalates the case. The message is not sent automatically.
AI4U automatically sends only answers supported by complete and unambiguous information in the approved knowledge base. It never fills gaps with its own assumptions.
No. AI4U integrates with Gmail and Outlook. It can handle the entire inbox or only selected labels, folders, addresses, and categories.
Yes. AI4U can reply in the customer’s language while following the tone and scope defined for your business during configuration.
Yes. A draft can be completed or edited before it is sent. Once approved, the answer can be added to the knowledge base according to the agreed configuration.
Messages and drafts are available in email and in the AI4U dashboard. Notifications—for example in Slack—can be configured during implementation.
A basic scope can typically be launched in around two weeks. Timing depends on the readiness of your materials, the number of categories, and your team’s availability.
The service includes a one-off implementation fee and a subscription. Cost depends on the scope, number of integrations, required work, and correspondence volume.
Customer data is not used to train models. Storage of action and response history is configurable and can be disabled for sensitive data.
Contact PQ Impact's founders directly.
Daniel is a UK-based entrepreneur, founder of the MyDocSafe platform, and an adviser and board member to several British start-ups. His experience includes corporate development, team building, and go-to-market strategy.
Marcin helps teams build and scale products, drawing on his own experience creating technology and running companies. He combines software, marketing, and analytics expertise with a practical focus on results.
NEXT STEP
During the call, we’ll define the scope, required materials, expected timeline, and pricing basis—with no obligation to proceed.
Discuss your requirements